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From Apryl Duncan, Former About.com Guide to Advertising

Sprint Dumps Complaining Customers

Wednesday July 11, 2007
More than 1,000 Sprint Nextel customers received a break up letter from the wireless provider. The company dumped the customers over repeated calls to customer service. A spokesperson for Sprint tells ABC news that customers affected called customer service repeatedly between six and 12 months, sometimes 300 times a month. Sprint is giving the customers one month to find a new wireless provider and is waiving the early termination fee.

More on Sprint Dumping Its Customers:

Some say it's good business to weed out the customers that clog customer service phone lines. Others say it's bad PR in the eyes of current and future customers for Sprint to make such a drastic move.

Sprint is the number three wireless provider. The company has 53 million customers...minus 1,000.
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